The NICU can be overwhelming, and keeping everyone updated may feel like one more thing on your plate. Here are some ways to make it easier:

• Choose one contact person: You might find it helpful to pick a family member or friend to be the main contact. You can share updates with them, and they can pass this information along to other loved ones. This way, you do not have to answer everyone individually.
• Create a group message or email list: If it feels right for you, consider setting up a group message or email list. This can keep everyone in the loop without you needing to respond to each person.
• Ask for patience and privacy: Let your family and friends know that you may not have new updates often, and that some things might be private. Remind them that you will share what you can, when you are able.

For tips on how to involve older siblings in the NICU you can look here.

Loved ones may be ready to help, but you may not always know what you need, or it may feel hard to ask. Here are some practical ways they can lend a hand:

• Daily tasks: Simple errands, like grocery shopping, doing laundry, or even picking up other children from school, can be a huge help. They might also offer to walk your dog, water plants, or take care of other small tasks that can free up your time.
• Bring a meal: A homemade meal or a delivery can make a big difference after a long day at the hospital. Many NICU parents spend long hours at the hospital, and having a meal ready to eat can be a huge relief.
• Help with childcare: If you have older children, family or friends can offer to babysit, take them to activities, or spend time with them. This can give you the chance to focus on your baby.
• Offer to run errands: Friends can help by picking up supplies, filling prescriptions, or organising things for when your baby comes home. Even small things like this can be a big support.

Visits from family and friends can be comforting, but the NICU environment can also be very tiring for you. Here are some tips for managing visits:

• Invite visitors when you are ready: Let your family know that visits are welcome when you are ready, but it is okay if you need space, too. Having time with your baby is important, and sometimes you may just want to rest.
• Ask visitors to follow NICU guidelines: NICUs have rules, like handwashing and visiting hours, to keep the babies safe. Visitors who follow these rules can help protect your baby’s health and show respect for the NICU environment.
• Set boundaries: It is okay to ask visitors not to touch your baby unless invited. You might also want some quiet time with your baby, and it is fine to ask for this space.

Family and friends can provide emotional support, which can be a great comfort during this time. Here are some tips on how they can help emotionally:

• Be there to listen: Sometimes, the best support is simply listening without giving advice. Let your loved ones know that you appreciate having someone to listen to you.
• Avoid medical questions: NICU life already brings a lot of detailed medical information. It can be overwhelming to answer questions about your baby’s condition, so let family and friends know they do not need to ask. You can share what you feel comfortable sharing.
• Say positive things: Supportive, positive comments like, “Your baby is so adorable” or “They look just like you” can be comforting. It is best to avoid comments about size or stories about other babies, which can add to your stress.
• Spiritual and peer support: Some families find strength through spiritual or peer support. Loved ones can connect you to spiritual counsellors or local parent support groups, which can offer a sense of connection and understanding.